FAQs

Q?

WHAT PAYMENT METHODS DOES GLENOVATION USE?

A.

Glenovation can accept payments using Bank Transfer/Wire, Direct Debit, Card Payments via Paypal, Paypal to Paypal payments, Bank draft and Bitcoin. We do not accept cheques as a form of payment for recurring services.

Q?

WHAT SUPPORT FACILITIES DOES GLENOVATION USE?

A.

Glenovation embraces the spirit of the Internet and the ability to use the internet to connect to customers anywhere in the world. Our Northern Ireland based teams provide support services (in English) to customers using online text chat, telephone, video conferencing, support ticket systems and voice chat. Our teams have the ability, with our customers permission to remotely connect to their device and provide technical support.

Glenovation pride ourselves in working with non technical customers, assisting in technical topics in a jargon free way!

Q?

WHAT WEB SERVICES DO GLENOVATION PROVIDE?

A.

Glenovation provide:

  • Domain Name Registration
  • Web Site Hosting for Business
  • Web Hosting for Developers
  • WordPress Hosting
  • Moodle Hosting
  • Email Services - Pop 3 - Business Class Gmail
  • Google Apps for Work
  • Responsive Web Site Development
  • Hacking and Malware Recovery

Q?

WHERE IS GLENOVATION BASED?

A.

Glenovation is based in Northern Ireland. However we have members of our team who support the business in the UK, Ireland, the USA and Dubai,  to ensure a quality service is provided to our customers. Although we are a small team, we are very resourceful and all our team are dedicated professionals with lots of experience when it comes to Internet services for business in a Global marketplace!

Q?

WHICH COUNTRIES DO YOU PROVIDE INTERNET SERVICES TO?

A.

Glenovation provides services for customers of all sizes mainly in Ireland, the UK and the USA. Glenovation also have a small number of customers in Dubai as more UK and Irish companies expand into the middle east.

Q?

WHAT EMAIL SERVICES DOES GLENOVATION PROVIDE?

A.

Glenovation provides a range of email services from simple POP3 services through to Business Enterprise level Google Apps for Business Services. Our experienced team will work with you on a continual basis as your business grows to ensure you have a solution that meets your business requirements.

Q?

WHAT SIZE OF BUSINESS IS YOUR TYPICAL CUSTOMER?

A.

Glenovation works mainly with small and medium sized businesses across a wide range of industries and sectors.

Q?

DOES GLENOVATION PROVIDE SERVICES TO RESIDENTIAL CUSTOMERS?

A.

Glenovation only provides services to business and voluntary sector customers in a B2B marketplace.